They finished the roofing that I was unaware had not been completed to this point, however we were now almost two months past the initial install date and it had snowed multiple times in Flagstaff, where we live, to that point.
The cuts for the windows and vents that were now needed to be made on site because they were missed at factory were sloppy and imprecise, making the finish look more like a kids clubhouse constructed with found materials than what I had designed. )Ģnd Attempt: They showed up! Multiple issues were taken care of but not all.
This is how the follow-up appointments have faired so far:ġst Attempt: No Call No Show ( I again needed to contact Tuff Shed multiple times to reschedule. It took MULTIPLE phone calls and emails to finally get a response back and Tuff Shed had no idea of the issues with this install. I waited for Tuff Shed to contact me to schedule a follow-up date to fix the issues and complete the install of the missing items, however I received NO communication for two weeks. In fact, if I hadn’t checked to see if the installers needed water, I probably wouldn’t have been formally informed about any of these issues as the installers seemed to just vanish from my property without warning. This precise moment has been the high water mark with my experience with Tuff Shed PHX.Ĭome to find out, after the installers had erected the structure, multiple pieces were missing on the delivery (shelving, door frame, window box, etc.), the walls had either not been cut or mis-cut to accommodate the windows or vents included in the design (some of which were also missing from the delivery), the entire structure was built with one side of the metal base missing and they didn’t finish shingling the roof (which the installers failed to mention and I did not initially notice). When the day of install finally came around, and the installers showed up, everything seemed to be moving smoothly. With the new order somehow now allowing Tuff Shed PHX to correctly utilize their own software, the install was scheduled for the first of December. For some absurd reason, Tuff Shed PHX could not send me final documents that correctly reflected my design, so I then needed to cancel my initial order and create a new order. I designed a Tuff Shed on-line and purchased the beginning of October ‘20.